Contents

Year in review

AEC overview

Report on performance: Program 1.1 Electoral roll management

Report on performance: Program 1.2 Election management and support services

Report on performance: Program 1.3 Education and communication

Management and accountability

Financial statements

Appendices

References

Fee-for-service

Updated: 18 October 2011

On this page:

Successfully deliver elections and ballots for authorities and organisations on a full cost recovery basis in accordance with the AEC's minimum standards.

Deliver effective assistance with the conduct of state, territory and local government elections where requested by the relevant electoral body.

Deliver an increasing number of elections and ballots each year for authorities and organisations that have accepted a quote for service.

Overview

On a fee-for-service basis, the AEC:

  • conducts enterprise agreement ballots, yes/no ballots, referendums, plebiscites and elections to office, and
  • assists state and territory electoral bodies to conduct state, territory and local government elections, by supplying electoral roll products, staffing and facilities as requested.

Performance

Table 22 summarises the AEC's results against the performance information set out for fee-for-service activities in the 2010–11 Portfolio Budget Statements.

Table 22 Key performance results for fee-for-service
Key performance indicators Results
Fee-for-service elections are successfully delivered, as required, on a full cost recovery basis. The AEC complied with all relevant legislative requirements, internal policies and organisational rules to conduct fee-for-service elections on a full cost recovery basis.
Effective assistance is provided with the conduct of state, territory and local government elections where requested by the relevant electoral body. The AEC provided skilled and trained staff and resources to successfully conduct government elections.
State, local government stakeholders and fee-for-service clients are fully satisfied with the services provided. The AEC received positive feedback on the conduct of fee-for-service elections from stakeholders.
Year on year increase in the number of ballots delivered. The number of ballots delivered was 162, an increase compared to 122 in 2009–10.

Fee-for-service elections

In 2010–11, the AEC conducted 162 fee-for-service elections and ballots, comprising 27 elections to office, 119 enterprise agreement ballots and 16 other ballots. Details of these events are provided in Appendix I.

As Figure 9 shows, the demand for fee-for-service elections and ballots has increased significantly over the past five years. In 2010–11, demand for fee-for-service elections increased by approximately 33 per cent, reaching a new high for fee-for-service elections conducted by the AEC.

Figure 9 Trends in fee-for-service elections and ballots conducted each year, 2006–07 to 2010–11

Figure 9 Trends in fee-for-service elections and ballots conducted each year, 2006–07 to 2010–11

Text description of Figure 9

There were noticeable increases in the number of fee-for-service elections conducted in New South Wales (45 per cent), Victoria (21 per cent) and Tasmania (113 per cent). Other states and territories performed well; most recorded small increases.

In 2010–11, the AEC conducted fee-for-service elections and ballots for clients from the public and private sectors, including government agencies; organisations from the manufacturing, health and finance sectors; and clubs and associations.

Clients indicated their satisfaction verbally, by email and via a survey designed to capture client feedback on the fee-for-service program. The feedback survey was introduced in February 2011, and 19 voluntary responses were received from clients. All respondents indicated their satisfaction with the AEC's communications, support and professionalism in conducting elections and ballots.

The AEC's fee-for-service activities are promoted and made readily accessible to potential clients through the AEC website and the 'conductmyelection' e-mailbox. In 2010–11, the AEC received 91 fee-for-service online enquiries; approximately 30 per cent of those enquiries resulted in elections or ballots.

In 2010–11, the AEC continued its investigations into the development of an e-voting product that can be integrated with existing software used for fee-for-service elections. Further research will be undertaken in 2011–12 with the intention of making a reliable and economical product available for potential fee-for-service clients. Availability of an e-voting product will also provide the opportunity for new marketing activities, as the AEC will be able to offer a range of voting options, including postal, attendance and e-voting, to organisations in the public and private sectors.

Assistance with state, territory and local government elections

Table 23 summarises the AEC's contribution to the conduct of state, territory and local government elections in 2010–11.

Table 23 AEC assistance with state, territory and local government elections, 2010–11
State/territory AEC role
New South Wales Assistance with the close of rolls for the state election.
Victoria Assistance with the close of rolls for:
  • the state election
  • the Broadmeadows district state by-election
  • five local government area by-elections
  • five liquor licensing polls.
Queensland Assistance with the close of rolls for 10 local government by-elections and one close of rolls for the Queensland state post-election reference roll.
Western Australia No involvement.
South Australia Assistance with the close of rolls for local government elections involving 67 councils.
Tasmania Assistance with the close of rolls, provision of returning officers and management of nominations, voting and counting for elections in the Legislative Council divisions of Derwent, Launceston, Rumney and Murchison. Murchison was an uncontested election.
Australian Capital Territory No involvement.
Northern Territory Assistance with the close of rolls for one Legislative Assembly and 13 local government by-elections.

Involvement with the Northern Territory Electoral Commission's mobile polling program.