Successfully deliver elections and ballots for authorities and organisations on a full cost recovery basis in accordance with the AEC's minimum standards.
Deliver effective assistance with the conduct of state, territory and local government elections where requested by the relevant electoral body.
Deliver an increasing number of elections and ballots each year for authorities and organisations that have accepted a quote for service.
On a fee-for-service basis, the AEC:
Table 22 summarises the AEC's results against the performance information set out for fee-for-service activities in the 2010–11 Portfolio Budget Statements.
|Key performance indicators||Results|
|Fee-for-service elections are successfully delivered, as required, on a full cost recovery basis.||The AEC complied with all relevant legislative requirements, internal policies and organisational rules to conduct fee-for-service elections on a full cost recovery basis.|
|Effective assistance is provided with the conduct of state, territory and local government elections where requested by the relevant electoral body.||The AEC provided skilled and trained staff and resources to successfully conduct government elections.|
|State, local government stakeholders and fee-for-service clients are fully satisfied with the services provided.||The AEC received positive feedback on the conduct of fee-for-service elections from stakeholders.|
|Year on year increase in the number of ballots delivered.||The number of ballots delivered was 162, an increase compared to 122 in 2009–10.|
In 2010–11, the AEC conducted 162 fee-for-service elections and ballots, comprising 27 elections to office, 119 enterprise agreement ballots and 16 other ballots. Details of these events are provided in Appendix I.
As Figure 9 shows, the demand for fee-for-service elections and ballots has increased significantly over the past five years. In 2010–11, demand for fee-for-service elections increased by approximately 33 per cent, reaching a new high for fee-for-service elections conducted by the AEC.
There were noticeable increases in the number of fee-for-service elections conducted in New South Wales (45 per cent), Victoria (21 per cent) and Tasmania (113 per cent). Other states and territories performed well; most recorded small increases.
In 2010–11, the AEC conducted fee-for-service elections and ballots for clients from the public and private sectors, including government agencies; organisations from the manufacturing, health and finance sectors; and clubs and associations.
Clients indicated their satisfaction verbally, by email and via a survey designed to capture client feedback on the fee-for-service program. The feedback survey was introduced in February 2011, and 19 voluntary responses were received from clients. All respondents indicated their satisfaction with the AEC's communications, support and professionalism in conducting elections and ballots.
The AEC's fee-for-service activities are promoted and made readily accessible to potential clients through the AEC website and the 'conductmyelection' e-mailbox. In 2010–11, the AEC received 91 fee-for-service online enquiries; approximately 30 per cent of those enquiries resulted in elections or ballots.
In 2010–11, the AEC continued its investigations into the development of an e-voting product that can be integrated with existing software used for fee-for-service elections. Further research will be undertaken in 2011–12 with the intention of making a reliable and economical product available for potential fee-for-service clients. Availability of an e-voting product will also provide the opportunity for new marketing activities, as the AEC will be able to offer a range of voting options, including postal, attendance and e-voting, to organisations in the public and private sectors.
Table 23 summarises the AEC's contribution to the conduct of state, territory and local government elections in 2010–11.
|New South Wales||Assistance with the close of rolls for the state election.|
|Victoria||Assistance with the close of rolls for:
|Queensland||Assistance with the close of rolls for 10 local government by-elections and one close of rolls for the Queensland state post-election reference roll.|
|Western Australia||No involvement.|
|South Australia||Assistance with the close of rolls for local government elections involving 67 councils.|
|Tasmania||Assistance with the close of rolls, provision of returning officers and management of nominations, voting and counting for elections in the Legislative Council divisions of Derwent, Launceston, Rumney and Murchison. Murchison was an uncontested election.|
|Australian Capital Territory||No involvement.|
|Northern Territory||Assistance with the close of rolls for one Legislative Assembly and 13 local government by-elections.
Involvement with the Northern Territory Electoral Commission's mobile polling program.