Year in review

AEC overview

Report on performance: Outcome 1

Report on performance: Outcome 2

Report on performance: Outcome 3

Management and accountability



Financial statements

Program 2.4 – Fee-for-service elections

Updated: 25 November 2010

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The AEC conducts elections and ballots for authorities and organisations that have accepted a quote for service, and provides assistance with the conduct of state, territory and local government elections at the request of the relevant electoral body.


On a fee-for-service basis, the AEC:

  • conducts enterprise agreement ballots, yes/no ballots, referendums, plebiscites and elections to office
  • assists state and territory electoral bodies to conduct state, territory and local government elections, by supplying electoral roll products, staffing and facilities as requested.

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Table 24 summarises the AEC's results against the performance information set out for Program 2.4 in the 2009–10 Portfolio Budget Statements.

Table 24 Program 2.4 – Fee-for-service elections: performance results
Key performance indicator Targets Results

Conduct of state, territory and local government elections

Fee-for-service elections and assistance with conduct of state, territory and local government elections are successfully delivered as required

The AEC complied with all relevant legislative requirements, internal policies and organisational rules to conduct fee-for-service elections and assist with state, territory and local government elections.

At the request of relevant electoral bodies, effective assistance to the conduct of state, territory and local government elections is delivered

The AEC provided skilled and trained staff to successfully conduct government elections, providing assistance to state and territory electoral bodies.

Satisfaction of state, local government stakeholders and fee-for-service clients

State, local government stakeholders and fee-for-service clients are fully satisfied

The AEC received positive feedback on the conduct of fee-for-service elections from stakeholders.

Number of ballots delivered

Year-on-year increase in the number of ballots delivered – target of 158

The number of ballots delivered was 122.

Fee-for-service elections

In 2009–10, the AEC conducted 122 fee-for-service elections and ballots, comprising 21 elections to office, 93 enterprise agreement ballots and eight other ballots. Details of these events are provided in Appendix I.

As Figure 7 shows, the level of demand for fee-for-service elections and ballots has increased significantly over the past five years. In 2009–10, demand decreased slightly (by 15 percent) compared to 2008–09, while maintaining a level above those of the previous three financial years.

Figure 7 Trends in fee-for-service elections and ballots conducted each year, 2005–06 to 2009–10

Figure 7: line graph

Text description of Figure 7

There was a noticeable decrease (more than 50 percent) in demand for fee-for-service elections in Queensland and Tasmania. Other states and territories performed well, with Victoria and the Northern Territory recording increases of 15 percent and 70 percent respectively.

In 2009–10, the AEC delivered services to clients from the public and private sectors, including government agencies; firms from the manufacturing, health and finance sectors; clubs; and associations. Clients indicated their satisfaction, both verbally and through email, with the AEC's professionalism in conducting elections and ballots.

The AEC's fee-for-service activities are promoted and made readily accessible to potential clients through the AEC website and 'conductmyelection' electronic mailbox. In 2009–10, the AEC received 88 fee-for-service online inquiries; approximately 34 percent of those inquiries resulted in elections or ballots.

The AEC updated and improved the format of fee-for-service information on the AEC website, to make it more user-friendly and easily accessible. The AEC also engaged with peak bodies representing human resources managers in the public and private sectors to build fee-for-service brand awareness. This work has laid the foundation for targeted marketing activities to take place in 2010–11.

In 2009–10, the AEC conducted a detailed study of its options for developing a platform for electronic voting (e-voting). The AEC has chosen to source a product for e-voting that can be integrated with existing software used for fee-for-service elections, and will trial possible solutions in 2010–11.

Assistance with state, territory and local government elections

Table 25 summarises the AEC's contribution to the conduct of state, territory and local government elections in 2009–10.

Table 25 AEC assistance with state, territory and local government elections
State/territory AEC role
New South Wales

Assistance with:

  • the close of rolls, general postal voter applications and return-to-sender mail for 17 local government area by-elections
  • the close of rolls and general postal voter applications for the by-election in the District of Penrith.

Secondment of an AEC officer to the New South Wales Electoral Commission.


Assistance with the close of rolls for six local government by-elections and eight liquor-licensing polls.


Assistance with the close of rolls for nine local government by-elections.

Western Australia

Assistance in issuing and collecting early votes for the by-election in the District of Willagee.

South Australia

Assistance with the close of rolls, preliminary scrutiny of declaration votes, issuing of early votes, call centre support and scrutiny of votes for the state election.


Assistance with:

  • the local government elections held in Tasmania on 27 October 2009. The AEC provided assistance with the close of rolls, provision of returning officers and management of nominations, voting and counting for elections in the Legislative Council divisions of Elwick and Pembroke, local government elections, and House of Assembly elections
  • the close of rolls for the election in the Division of Apsley (which did not go to a ballot).

Provision of pre-poll voting facilities at all AEC divisional offices across Australia for the Legislative Council and House of Assembly elections.

Australian Capital Territory

No involvement.

Northern Territory

Assistance with the close of rolls for 14 local government elections and by-elections.

Secondment of AEC officers to the Northern Territory Electoral Commission to assist with remote mobile polling for one by-election.